At GOATLANE, we stand behind the quality of our products and are committed to providing a seamless experience for our customers. If your purchase does not fully meet your expectations, enjoy free returns and exchanges with our straightforward policy.
Do you want to make a return or exchange: Register your return here
Easy Returns
You have 30 days from the date of receiving your order to request a return. This policy applies to all EU customers, in compliance with the EU Consumer Rights Directive, which includes a 30-day return period, and extends to international customers as well. To be eligible for a return, please ensure:
- The item is unused, unworn, and in the same condition as when received.
- The item is in its original packaging, with all tags attached.
- Proof of purchase (such as an order confirmation or receipt) is available.
Please note, the following items cannot be returned:
- Gift cards
Returns & Exchanges
Our returns guarantee entitles you to return the product for any reason within 30 days of having received it. You have the right to open the package and check the contents but the product must be returned unused. All original packaging, price labels, etc. shall be returned with the product without having been tampered with. Golf Sneakers:
Sweden: 135 SEK | 13 USD
Europe: 200 SEK | 20 EUR
US & Canada: 290 SEK | 29 USD
Rest of World: 350 SEK | 35 USD
Other products:
Sweden: 135 SEK | 13 USD
Europe: 150 SEK | 15 EUR
US & Canada: 150 SEK | 15 USD
Rest of World: 200 SEK | 20 USD
Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For returns click here: LINK
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval status for your refund. If approved, the refund will be processed and credited to your original payment method within 7-10 business days.
Return Confirmation
When we have received and processed your return, you will receive an email confirmation to notify you that your return has been accepted and your refund is being processed.
Late or missing refunds: If your refund has not appeared after the stated timeframe, please check with your bank or credit card provider, as processing delays may occur. For further assistance, feel free to contact us at begoat@goatlane.com.
International Returns
International customers (outside the EU) may also return items within 30 days of receipt. All eligibility conditions apply. Please note that any customs duties, taxes, or import fees related to the return are the customer’s responsibility.
Contact Us
For any questions about returns, refunds, or exchanges, our support team is here to help. Contact us at begoat@goatlane.com to ensure your shopping experience with us is nothing short of exceptional.