At GOATLANE, we want you to feel confident with every purchase. If something isn’t quite right, you can easily register a return or exchange through our returns portal.
Register your return here: https://www.returnflows.com/en/goatlane-com
Track your return: https://www.returnflows.com/en/goatlane-com/status
RETURNS
You may request a return within 14 days of receiving your order, subject to any additional rights available under applicable consumer law. Items may be tried on to determine fit but must be returned in their original condition.
To be eligible for a return:
• Items must be unused, unworn and in their original condition, except for what is reasonably necessary to inspect or try them on.
• All original packaging, tags and labels must be included and intact.
• Proof of purchase, such as your order confirmation or receipt, must be available.
When trying on footwear, please do so indoors and on a clean surface to avoid marks, wear or damage.
Gift cards are non-refundable, except where otherwise required by applicable law.
EXCHANGES
Need another size? You may request an exchange within 14 days of receiving your order through our returns portal.
Items returned for exchange must meet the same conditions as returned items.
Exchanges are subject to availability. If your requested item is no longer available, we will contact you with the available options.
RETURNING YOUR ORDER
Once your return or exchange has been registered, simply follow the instructions provided in our returns portal.
After registering your return, your package must be handed over to the designated carrier within the specified return window.
Please keep your return receipt or tracking information until your return has been fully processed.
RETURN FEES
The following return fees apply to Golf Sneakers:
Sweden: 135 SEK
Norway: 150 NOK
Denmark: 100 DKK
Europe: €15
United States, Canada & Mexico: $20 USD
Rest of the World: $35 USD
The applicable return fee will be deducted from your refund.
For customers exercising a statutory right of withdrawal, any refund of the original delivery charge will be handled in accordance with applicable consumer law.
REFUNDS
Once we have received and inspected your return, you will receive an email confirming the status of your refund.
Approved refunds will be issued to your original payment method. Please allow approximately 7–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
If your refund has not appeared after this period, please contact your bank or payment provider first. If you still need assistance, contact us at begoat@goatlane.com.
FAULTY OR INCORRECT ITEMS
If you receive a faulty, damaged or incorrect item, please contact us at begoat@goatlane.com before registering a standard return.
Please include your order number and photos of the item so our customer care team can assist you as quickly as possible.
INTERNATIONAL RETURNS
International customers may return eligible items in accordance with the return period applicable to their market.
Any customs duties, taxes or import fees associated with a return are non-refundable and remain the customer’s responsibility, except where otherwise required by applicable law.
STATUTORY RIGHTS
This Returns & Exchanges Policy is in addition to any statutory consumer rights that apply in your country or region. Nothing in this policy is intended to limit or exclude rights provided under applicable consumer protection law.
CONTACT US
For questions regarding a return, exchange or refund, please contact our customer care team at begoat@goatlane.com.