At GOATLANE, we want your order experience to be simple and reliable from checkout to delivery. Below you’ll find information about shipping, delivery and payments.
SHIPPING & DELIVERY
We ship to selected markets worldwide. Available shipping methods, estimated delivery times and shipping costs are displayed at checkout based on your delivery address.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Please note that delivery times are estimates and may vary during peak periods, campaigns, public holidays or due to circumstances outside our control.
SHIPPING COSTS
Shipping costs are calculated based on your delivery destination and selected shipping method.
The applicable shipping cost will always be displayed at checkout before you complete your purchase.
From time to time, GOATLANE may offer free shipping or other shipping promotions. Any applicable conditions will be communicated as part of the offer.
INTERNATIONAL ORDERS
For orders shipped outside the European Union, customs duties, import taxes or other local charges may apply depending on the destination.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.
Please note that customs procedures may affect delivery times.
UNCLAIMED & UNDELIVERABLE PACKAGES
It is the customer’s responsibility to provide accurate delivery information and to collect or receive the shipment within the timeframe specified by the carrier.
If an order is returned to GOATLANE because it was not collected, was refused, or could not be delivered due to incorrect or incomplete delivery information, we reserve the right to deduct the actual costs associated with shipping, return shipping and handling from your refund, to the extent permitted by applicable law.
An unclaimed package does not automatically constitute a return or exercise of the right of withdrawal. If you wish to return your order, please follow our Returns & Exchanges Policy.
PAYMENT
Available payment methods are displayed at checkout and may vary depending on your country, region and selected currency.
Payments are processed securely through the payment method selected at checkout.
The total amount, including any applicable taxes and shipping charges, will be displayed before you complete your purchase.
ORDER CONFIRMATION
Once your order has been successfully placed, you will receive an order confirmation by email.
Please review your order and delivery information carefully. If you notice an error, contact us as soon as possible at begoat@goatlane.com.
We cannot guarantee that changes can be made once your order has entered the fulfilment process.
DELAYED OR LOST DELIVERIES
If your order has not arrived within the estimated delivery timeframe, please check the tracking information provided by the carrier.
If you believe your shipment has been lost or need further assistance, contact us at begoat@goatlane.com with your order number and our customer care team will assist you.
STATUTORY RIGHTS
This Shipping & Payment Policy is in addition to any statutory consumer rights that apply in your country or region. Nothing in this policy is intended to limit or exclude rights provided under applicable consumer protection law.
CONTACT US
For questions regarding shipping, delivery, orders or payments, please contact our customer care team at begoat@goatlane.com.